General terms and conditions

General terms and conditions; domains, hosting services and software

Contract parties and duration

The parties to the agreement are Euronic Oy (hereinafter Domainkeskus) and the service orderer (customer). The agreement enters into force after the customer orders the service and pays for the order, excluding invoicing customers, in which case the order enters into force after the customer accepts the order. Domainkeskus reserves the right not to accept the customer as an invoicing customer. The contract is fixed-term, unless otherwise stated. The customer chooses the duration of the service when ordering the service. The customer can extend the contract by ordering additional time. Different products may have product-specific contract conditions and service descriptions that differ from the conditions defined in the general contract conditions and which the customer accepts when placing the order.

The object of the contract

This agreement includes the domain name registration service and related additional services as well as hosting services and related additional services and software products.

Domainkeskus’ responsibility and obligations

Domainkeskus registers domain names in the customer’s name, based on the information provided by the customer. Domainkeskus provides the customer with a username and password for the domain management system to manage the domain.

Domainkeskus is only responsible for damages resulting from its own intentional or grossly negligent actions. Domainkeskus’ services can be fully or partially produced by Domainkeskus or purchased from a third party.

Domainkeskus reserves the right to add trial versions of paid services to the user at any time. The free trial does not affect the billing of the customer’s other services, and does not cause the customer to order the service. At the end of the trial period, an offer for a paid subscription can be sent for the service. The customer can cancel the free trial period at any time by notifying the cancellation by email.

Domainkeskus’ liability is always limited to a maximum amount that corresponds to the amount that the customer paid for the service and the time remaining for the service. Damage compensation must be claimed within one month from the discovery of the error that is the basis for the claim for damages, or from when the error should have been discovered.

Domainkeskus will repair the faults of its own information network as soon as possible, within normal working hours. Domainkeskus is not responsible for faults or errors in third-party data networks or services.

Domainkeskus is not obliged to provide technical or user support for programs/software marked “free additional service”. If necessary, Domainkeskus can update, modify, replace or delete programs/software on the server.

In addition, the mandatory regulations of consumer protection legislation apply to consumer customers.

For other liability issues, the provisions of Finnish legislation in force at any given time apply.

Campaign terms

Offers apply to new first-year orders only, unless otherwise stated.

Offers do not apply to renewals unless otherwise stated.

After the first year, the service returns to the normal price, unless otherwise stated.

The discount cannot be combined with other products, unless otherwise stated.

Customer’s responsibility and obligations

The customer is responsible for carefully storing their usernames and passwords. When handing over their username or password to a third party, the customer is responsible for the actions of the third party as their own.

The customer is responsible for the usage and copyright rights of the material they use and the resulting compensations. The customer uses the ordered services and information network at their own risk and is responsible for their activities. The customer releases Domainkeskus and its employees and partners from all possible sanctions that the customer’s actions directly or indirectly related to the ordered services or the internet data network may cause.

The customer is responsible for the correctness of the information they provide and is obliged to notify the changed information concerning the ordered services / subscriber. The customer is responsible for the costs of correcting incorrect/changed information.

The customer is obliged to read the contract terms, service descriptions and price list before accepting the order.

The customer agrees to comply with the laws and good customs in force in Finland at any given time. Domainkeskus has the right to temporarily or permanently close or cancel the service if the customer’s actions prove to be in violation of Finnish laws, these terms and conditions or good manners.

The server must not host, run, or attempt to run IRC or Eggdrop, or any other daemon that uses a port other than the previously installed service. The server may not store or run the following material, applications or content: cryptocurrency mining, adult entertainment, hacking, cracking, port scanning, or material against the law and good manners.

The customer agrees to take care of the data security of the applications (e.g. WordPress, Joomla, Drupal, etc.) installed on the servers, e.g. with regular updates.

Transferring the contract

Domainkeskus can transfer this agreement and its objects to a third party. The customer can transfer the contract and its objects to a third party with a written permission provided by Domainkeskus, subject to the costs specified in the price list

Disagreements

Disputes arising from this contract will be handled in the Helsinki District Court. The consumer customer has the right to file a lawsuit in the lower court of the locality where they have their place of residence. This agreement and disputes arising from this agreement are governed by Finnish law.

Attachments

A data protection addendum is attached to the agreement, which can be found in the data protection section of our website.

Contract terms updated 01.12.2021

Data protection appendix attached to the agreement 15 May 2018